Shipping and Delivery Policy
At Mammal Bonsai, we ensure timely and safe delivery of all our gardening products across India. The website www.mammalbonsai.in is managed by Vijay Kumar, and we take full responsibility for processing and shipping orders efficiently.
I. Shipping Locations
- We currently ship orders across India.
- International shipping is not available at this time.
II. Processing Time
- Orders are usually processed within 2-5 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing times may vary during peak seasons, festivals, or due to unforeseen circumstances.
III. Estimated Delivery Time
Delivery times depend on your location and courier service. Approximate delivery time is:
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities | 4-7 business days |
| Tier 2 & 3 Cities | 5-10 business days |
| Rural Areas | 7-12 business days |
Note: Delivery times may be affected by natural disasters, lockdowns, or courier service delays.
IV. Shipping Charges
- Shipping charges are calculated based on your location and order weight.
- The final shipping cost will be displayed at checkout before payment.
- We may offer free shipping on selected products or for orders above a certain value (check our latest offers).
V. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or WhatsApp.
- You can track your order on our courier partner’s website.
VI. Delivery Attempts & Issues
- Our courier partners will make up to 2 delivery attempts.
- If the package is undelivered, it may be returned to us, and reshipping charges may apply.
- Ensure you provide an accurate address and phone number for smooth delivery.
VII. Damaged or Missing Items
- If you receive a damaged, incorrect, or missing product, contact us within 24 hours of delivery.
- Send clear photos of the package and product to saritasainiforblog@gmail.com for resolution.
- We will either replace the item or provide a refund based on our policy.
VIII. Changes & Cancellations
- Orders cannot be canceled once processed.
- Address changes may be possible before shipping; contact us immediately if needed.
IX. Contact Us
For any shipping-related queries, feel free to contact us:
📧 Email: saritasainiforblog@gmail.com