Return and Refund Policy

We are committed to providing the best gardening products and ensuring customer satisfaction. Please read our policy carefully before making a purchase. The website www.mammalbonsai.in is managed by Vijay Kumar, and all refunds or return requests will be processed under his supervision.

Refund and Cancellation Policy

  1. No Order Cancellations:
    • mammalbonsai.in currently do not accept order cancellations once the purchase has been made. We request all customers to review their orders carefully before completing the checkout process.
  2. Refund/Replacement:
    • Refunds or replacements will be offered only if the quality of the delivered product is found to be unsatisfactory or if the item is damaged/defective upon delivery.
    • To raise a request, customers must report the issue to our customer service team within 7 days of receiving the product.
  3. Reporting Damaged/Defective Items:
    • If you receive a damaged or defective item, please contact our customer service team at [Insert Contact Email] or [Insert Phone Number] with relevant details and photographs of the product.
    • The complaint will be reviewed, and an appropriate decision will be taken after inspection.
  4. Manufacturer Warranty:
    • For products covered under manufacturer warranty, kindly refer the issue to the manufacturer for resolution.
  5. Refund Timeline:
    • Once a refund is approved, the amount will be credited to your original payment method within 7 business days.

Return Policy

We offer a return/exchange for eligible items within 7 days of purchase. If 7 days have passed, no returns or exchanges will be accepted.

Eligibility for Returns/Exchanges:

  • The item must be unused, undamaged, and in its original packaging.
  • Sale items or discounted products are not eligible for returns/exchanges.
  • Only damaged or defective items will be replaced after approval.

Non-Returnable Items:

  • Certain categories of products, such as live plants and seeds, may be exempt from returns or refunds. These will be clearly identified during purchase.

Return/Exchange Process:

  • Once the returned product is received and inspected by our team, you will be notified via email about the status of your return/exchange request.
  • If approved, the return or exchange will be processed as per our policies.

Shipping Policy

Shipping Timeline:

  • Orders are shipped via trusted domestic courier services or speed post within 7 days of order confirmation and payment receipt.
  • Delivery times may vary based on the courier company’s norms.

Shipping Address:

  • Orders will be delivered to the address provided by the customer during checkout. Please ensure the address is accurate and complete.

Shipping Costs:

  • If any shipping charges are applicable, they will be clearly mentioned during the checkout process. Shipping charges are non-refundable.

Delivery Confirmation:

  • Customers will receive a delivery confirmation email upon successful shipment of the order.

For any queries or assistance, feel free to contact our Customer Care team:

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